Se per qualche ragione stai pensando di restituire il prodotto acquistato, sappi che puoi farlo entro 14 giorni dalla data di ricezione del pacco, sia per cambio merce, sia per ricevere un rimborso.
In entrambe i casi gli articoli devono essere restituiti in perfette condizioni, con le etichette e il packaging originali ed eventuali altri accessori ricevuti nel pacco. Attenzione: i prodotti resi non devono essere stati portati o utilizzati, non devono presentare segni di usura o macchie o altra imperfezione.
RETURN INSTRUCTIONS
To make a return, simply send an email to customerservice@quarzovivo.it requesting your Return Authorization Code (CAR)
The return request must contain the following information:
- order number
- code of each item to be returned (see image)
- reason for return
Customer Service will closely mail an authorization email along with instructions for making the return.
Authorized returns must be sent to the address indicated in the authorization email.
Quarzovivo reserves the right to refuse returns that have not been authorized or not sent in accordance with the return policy. In such cases, Quarzovivo may return the package to the sender.
Any acceptance of unauthorized or non-conforming returns will still result in a charge of 10% of the value of the returned merchandise on the refund due.
The return request must contain the following information:
- order number
- code of each item to be returned (see image)
- reason for return
Customer Service will closely mail an authorization email along with instructions for making the return.
Authorized returns must be sent to the address indicated in the authorization email.
Quarzovivo reserves the right to refuse returns that have not been authorized or not sent in accordance with the return policy. In such cases, Quarzovivo may return the package to the sender.
Any acceptance of unauthorized or non-conforming returns will still result in a charge of 10% of the value of the returned merchandise on the refund due.
RETURN COSTS
Return shipping is the responsibility of the customer, including any customs fees.
METHOD OF RETURN REFUND
Refund of the return will be made within 24 hours of receiving the package and only if the return is found to be compliant following quality control.
If you paid by Credit Card, the amount will be available in approximately 5 business days, depending also on the processing time taken by your bank and will still be visible on the next card statement. Credit times may vary depending on the circuit of the Credit Card used. For orders paid with Paypal, the amount will be returned to the original account.
For more support or if you have additional questions, please contact our Customer Service Department.
If you paid by Credit Card, the amount will be available in approximately 5 business days, depending also on the processing time taken by your bank and will still be visible on the next card statement. Credit times may vary depending on the circuit of the Credit Card used. For orders paid with Paypal, the amount will be returned to the original account.
For more support or if you have additional questions, please contact our Customer Service Department.